1 reviews | Active since Sept 2023
UBuy: Incomptenece That They Charge You $50 For!
I bought some items from the USA (on Amazon). I paid for then via PayPal.
No issues.
The UBuy sent me the following:
"Greetings from Ubuy! This email is in concern to the order *** request received from the Paypal account stephen_******@******.com. If you made this transaction, then please provide the transaction screenshot along with transaction ID from your PayPal Dashboard by going through the below link:
https://www.ubuy.za.com/ubuycreditcard",
I rep**** to them, since I had PayPal confirmation of the transaction being successful:
"PayPal sent me a payment confirmation.
If this is not good enough for you then please cancel the order.
No matter what your reasons are, PayPal was happy with the transactions, and I have no intention of spending my time, using the convenience of online buying, to then have to send extra unnecessary paperwork.
Please refund and state when you have done so."
UBuy then responded with:
"This is to inform you that your order has been successfully placed, and the items are coming to our US warehouse by Jan 21. We do not need any further verification for your order. So please let us know if you still want to cancel the order or want to continue with it. We will be waiting for your response so that we can proceed accordingly."
I informed them that I was cancelling the order as I did not want to deal with a company like UBuy who cannot even get the basics of payment right.
They the responded with:
"This is to inform you that there will be a cancellation fee of 50 USD as all the items have already been shipped from the seller to our warehouse. Please let us know as soon as possible so that we may proceed with the cancellation.".
Thus despite them informing me that there was a problem with the payment (that turned out to be untrue), and me therefore cancelling the order, UBuy expect the customer to pay for a re-stocking fee when the entire saga was due to their incompetence.
I would take this as a cautionary tail to anyone who considers using UBuy, as this is how they conduct their business and treat their customers.
To date, I have received no money back from them nor any correspondence saying when this will happen. Nor that they will not charge the ridiculous $50 fee for their mistakes.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve encountered with your order. We value your opinion and appreciate the opportunity to address your concerns.
Upon investigation, we found that the email address used for the order and the PayPal account email address were different. To ensure a secure shopping experience, we sent you an email on January 16, 2025, requesting a transaction screenshot for transaction verification purposes. On the same day, we processed your order after checking your previous order records and confirmed that no further verification was required. The items were scheduled to arrive at our USA warehouse on January 21, 2025, as communicated to you from the suppliers.
We understand that you decided to cancel the order, and as per your request, we promptly cancelled it and initiated a full refund without any deduction. The refund transaction details have already been shared with you via email. Please rest assured that the refund will be reflected in your account shortly, depending on your payment method’s processing time.
We deeply regret the inconvenience caused by this experience and appreciate your patience as we work to resolve this matter. If you have any additional questions or concerns, please don’t hesitate to reach out to us at *** we will gladly assist you.
Best regards,
Customer Experience Team Ubuy
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve encountered with your order. We value your opinion and appreciate the opportunity to address your concerns.
Upon investigation, we found that the email address used for the order and the PayPal account email address were different. To ensure a secure shopping experience, we sent you an email on January 16, 2025, requesting a transaction screenshot for transaction verification purposes. On the same day, we processed your order after checking your previous order records and confirmed that no further verification was required. The items were scheduled to arrive at our USA warehouse on January 21, 2025, as communicated to you from the suppliers.
We understand that you decided to cancel the order, and as per your request, we promptly cancelled it and initiated a full refund without any deduction. The refund transaction details have already been shared with you via email. Please rest assured that the refund will be reflected in your account shortly, depending on your payment method’s processing time.
We deeply regret the inconvenience caused by this experience and appreciate your patience as we work to resolve this matter. If you have any additional questions or concerns, please don’t hesitate to reach out to us at *** we will gladly assist you.
Best regards,
Customer Experience Team Ubuy