AN
Angela N
1 reviews | Active since Jan 2024
27 Jan 2024, 07:53
Ubuy - hidden costs and poor service
Don’t buy for Ubuy. They never respond to your email queries. I asked to change an order and no response after a weekend emails. Be careful as shipping costs and import duties cost more than the items which you get surprised about when the invoice comes! Shocking service!
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UBUY's replyOfficial
29 Jan 2024, 14:01Hello Angela,
Please accept our sincere apologies for the inconvenience caused to you. Regarding your request to cancel your ongoing order, we've sent a detailed explanation via email, outlining the situation and offering available options. Please check your inbox and reply to the same.
Once again, we apologise for the frustration you experienced and thank you for your understanding.
Please accept our sincere apologies for the inconvenience caused to you. Regarding your request to cancel your ongoing order, we've sent a detailed explanation via email, outlining the situation and offering available options. Please check your inbox and reply to the same.
Once again, we apologise for the frustration you experienced and thank you for your understanding.
UBUY's reply29 Jan 2024, 14:01
Official
Hello Angela,
Please accept our sincere apologies for the inconvenience caused to you. Regarding your request to cancel your ongoing order, we've sent a detailed explanation via email, outlining the situation and offering available options. Please check your inbox and reply to the same.
Once again, we apologise for the frustration you experienced and thank you for your understanding.
Please accept our sincere apologies for the inconvenience caused to you. Regarding your request to cancel your ongoing order, we've sent a detailed explanation via email, outlining the situation and offering available options. Please check your inbox and reply to the same.
Once again, we apologise for the frustration you experienced and thank you for your understanding.