LV
Louise V
1 reviews | Active since Jan 2025
19 Feb 2025, 09:06
Ubuy do not refund after *****ing your money
U Buy responded back to say they will refund my money they took out of my account unauthorized on the 4th of February after i purchased a part from them. The part was paid for. 3 days later they then took $200 out of my account. I am still waiting to be refunded for the $200. They said the refund will take up to 10 days. Its passed 10 days!!! I want my money back!!!!!!
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UBUY's replyOfficial
01 Mar 2025, 07:11Dear Louise
We sincerely apologize for the frustration caused by the unexpected charge.
After reviewing your account, we see that the charge on February 4, 2025, corresponds to the renewal of your Ubuy Plus+ membership, which began with a 7-day free trial at the time of your January 24 order. Per our terms, the trial automatically transitions to a paid membership (ZAR 4040 annually) unless canceled during the trial period.
We’re also reviewing our communication practices to ensure trial terms and renewal reminders are clearer moving forward. Thank you for bringing this to our attention, and we deeply regret the inconvenience this has caused.
Best regards,
Customer Experience Team Ubuy
We sincerely apologize for the frustration caused by the unexpected charge.
After reviewing your account, we see that the charge on February 4, 2025, corresponds to the renewal of your Ubuy Plus+ membership, which began with a 7-day free trial at the time of your January 24 order. Per our terms, the trial automatically transitions to a paid membership (ZAR 4040 annually) unless canceled during the trial period.
We’re also reviewing our communication practices to ensure trial terms and renewal reminders are clearer moving forward. Thank you for bringing this to our attention, and we deeply regret the inconvenience this has caused.
Best regards,
Customer Experience Team Ubuy
UBUY's reply01 Mar 2025, 07:11
Official
Dear Louise
We sincerely apologize for the frustration caused by the unexpected charge.
After reviewing your account, we see that the charge on February 4, 2025, corresponds to the renewal of your Ubuy Plus+ membership, which began with a 7-day free trial at the time of your January 24 order. Per our terms, the trial automatically transitions to a paid membership (ZAR 4040 annually) unless canceled during the trial period.
We’re also reviewing our communication practices to ensure trial terms and renewal reminders are clearer moving forward. Thank you for bringing this to our attention, and we deeply regret the inconvenience this has caused.
Best regards,
Customer Experience Team Ubuy
We sincerely apologize for the frustration caused by the unexpected charge.
After reviewing your account, we see that the charge on February 4, 2025, corresponds to the renewal of your Ubuy Plus+ membership, which began with a 7-day free trial at the time of your January 24 order. Per our terms, the trial automatically transitions to a paid membership (ZAR 4040 annually) unless canceled during the trial period.
We’re also reviewing our communication practices to ensure trial terms and renewal reminders are clearer moving forward. Thank you for bringing this to our attention, and we deeply regret the inconvenience this has caused.
Best regards,
Customer Experience Team Ubuy