The worst service ever

The worst customer service ever. They sold me the product which can't be imported to Thailand without any warning and when the parcel reached the customs, they refused to provide any documents. They kept saying that everything is in progress for more than a month and did nothing. After that they refused to make a return and refund me the money "just because". I've never met such an awful service, they're just fooling people. Will never use it again or advise it to anyone. Better choose a more reliable alternative.