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Hi Ibrahim, 

Thank you for taking the time to share your feedback with us. We really appreciate your feedback. We would like to inform you that we have customer support available 24/7 on call, chat, and email. You can contact us anytime. We'd like to learn more about your specific situation and make things right. If you wouldn't mind giving us your order details at your earliest convenience. It would be greatly appreciated. 
 
Thank you once again for your valuable feedback.

Thanks & Regards
Team Ubuy