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Murray E

1 reviews | Active since Apr 2022

13 Apr 2022, 11:27

Poor Customer Service

I ordered a pair of Dr Martens on Ubuy. It was meant to be UK7, but as it came from an American store it was converted to a US7 (UK6). As this is to small I queried if I could return for a refund or replacement. Only to be informed that as it was my error that could not do that. So much for quality customer service!

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Replies (3)
UBUY
UBUY's reply18 May 2022, 11:08
Official
Hello, we are sorry to hear this. Please share your order details by contacting us through the below link and the concerned team will assist you as soon as possible.

https://www.ubuy.za.com/contacts
ME
Murray E's update19 May 2022, 12:32
Reviewer Update
Why did they even bother to reply to my review, as stated in their reply they have no plan to assist me, sticking with their previous response. Please see their response below:

| Vijay sharma (Ubuy)May 19, 2022, 12:38 GMT+5:30
Dear Murray Emmett, Hope you are good & doing well! This is to inform you that as we have delivered the same item you have ordered, we will not be able to accept the return for the same. Let us know if you need any other help.
We will be more than happy to help you. Have a great day ahead!Sincerely,
Team Ubuy
UBUY
UBUY's reply24 Dec 2022, 11:11
Official
Hello Murray E,

Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same. 

We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.

Best Regards,
Team Ubuy