HK
Hans-Peter Koch
1 reviews | Active since Oct 2020
12 Oct 2020, 11:03
Not happy with junk supp****!!
I bought 2 grounding sheets that were not only grossly over priced but when I said they did not work they did not want to refund me the money. Be very very careful. they do not take back anything, even damaged goods which they claim to do on their website!!!
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Replies (1)
UBUY's replyOfficial
23 Jan 2021, 13:37Hi,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused by the order. As we have 7 days help window and you raised the concern after the support window closed because of which we did not provide further insight on your concern. We value our customers and we always strive to support clients in any situation however we are also bound by our policies and procedures. We need to follow them as well while assisting and solving customer's issues.
If you face any problem with the product, we ask you to contact us within the defined support window so that we can provide a proper resolution. We are really sorry if any inconvenience caused you. Thank you once again for your feedback.
Thanks & Regards
Team Ubuy
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused by the order. As we have 7 days help window and you raised the concern after the support window closed because of which we did not provide further insight on your concern. We value our customers and we always strive to support clients in any situation however we are also bound by our policies and procedures. We need to follow them as well while assisting and solving customer's issues.
If you face any problem with the product, we ask you to contact us within the defined support window so that we can provide a proper resolution. We are really sorry if any inconvenience caused you. Thank you once again for your feedback.
Thanks & Regards
Team Ubuy
UBUY's reply23 Jan 2021, 13:37
Official
Hi,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused by the order. As we have 7 days help window and you raised the concern after the support window closed because of which we did not provide further insight on your concern. We value our customers and we always strive to support clients in any situation however we are also bound by our policies and procedures. We need to follow them as well while assisting and solving customer's issues.
If you face any problem with the product, we ask you to contact us within the defined support window so that we can provide a proper resolution. We are really sorry if any inconvenience caused you. Thank you once again for your feedback.
Thanks & Regards
Team Ubuy
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused by the order. As we have 7 days help window and you raised the concern after the support window closed because of which we did not provide further insight on your concern. We value our customers and we always strive to support clients in any situation however we are also bound by our policies and procedures. We need to follow them as well while assisting and solving customer's issues.
If you face any problem with the product, we ask you to contact us within the defined support window so that we can provide a proper resolution. We are really sorry if any inconvenience caused you. Thank you once again for your feedback.
Thanks & Regards
Team Ubuy