B
Bevan
1 reviews | Active since Apr 2025
05 Apr 2025, 07:42
Not happy at all
Not happy at all. I spent R15000 on irrigation parts and they ended being parts that don't work in south africa, only works on USA and Canadian systems. There was no mention on their website to say that these parts only work in USA and Canada. Why are they even listed on their website if they don't work here in south africa????!!!!! I contacted them to organize a refund or return and they told me they cannot help in any way because it was over 7 days that the items were delivered. Shocking! What do I do with parts that don't work here? I'm sitting with R15000 worth of irrigation decoders that I cannot use or sell!!!
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Replies (1)
UBUY's replyOfficial
11 Apr 2025, 08:24Dear Bevan
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to receive products that do not meet your expectations, and we regret that this situation has left you with unusable items.
Upon reviewing your order, we confirmed that the two irrigation decoders you purchased were listed under our Ubuy US store, and the product detail page explicitly stated that these items are US products and are ship from the USA . We recognize that this critical detail may have been overlooked, and we deeply regret any confusion it caused. To improve clarity, we will forward your feedback to our team to ensure compatibility information is highlighted more prominently for international customers.
Regarding the return request, our policy allows returns within 7 days of delivery for eligible items. Unfortunately, by the time you contacted us, the return window had closed, and we were unable to process a refund as per the seller’s terms. We understand this is deeply frustrating, and we wish we could accommodate exceptions, but our policies are bound by contractual agreements with sellers.
While we cannot reverse this outcome. In future, we recommend contacting the manufacturer directly or reach out support team to inquire about compatibility before purchasing the item.
Your valuable feedback helps us identify areas for improvement. We strive to provide the highest level of service, and by learning from your experience, we can refine our processes to serve our customers in the future better. Once again, we sincerely apologize for the inconvenience caused.
Sincerely,
Customer Experience Team Ubuy
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to receive products that do not meet your expectations, and we regret that this situation has left you with unusable items.
Upon reviewing your order, we confirmed that the two irrigation decoders you purchased were listed under our Ubuy US store, and the product detail page explicitly stated that these items are US products and are ship from the USA . We recognize that this critical detail may have been overlooked, and we deeply regret any confusion it caused. To improve clarity, we will forward your feedback to our team to ensure compatibility information is highlighted more prominently for international customers.
Regarding the return request, our policy allows returns within 7 days of delivery for eligible items. Unfortunately, by the time you contacted us, the return window had closed, and we were unable to process a refund as per the seller’s terms. We understand this is deeply frustrating, and we wish we could accommodate exceptions, but our policies are bound by contractual agreements with sellers.
While we cannot reverse this outcome. In future, we recommend contacting the manufacturer directly or reach out support team to inquire about compatibility before purchasing the item.
Your valuable feedback helps us identify areas for improvement. We strive to provide the highest level of service, and by learning from your experience, we can refine our processes to serve our customers in the future better. Once again, we sincerely apologize for the inconvenience caused.
Sincerely,
Customer Experience Team Ubuy
UBUY's reply11 Apr 2025, 08:24
Official
Dear Bevan
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to receive products that do not meet your expectations, and we regret that this situation has left you with unusable items.
Upon reviewing your order, we confirmed that the two irrigation decoders you purchased were listed under our Ubuy US store, and the product detail page explicitly stated that these items are US products and are ship from the USA . We recognize that this critical detail may have been overlooked, and we deeply regret any confusion it caused. To improve clarity, we will forward your feedback to our team to ensure compatibility information is highlighted more prominently for international customers.
Regarding the return request, our policy allows returns within 7 days of delivery for eligible items. Unfortunately, by the time you contacted us, the return window had closed, and we were unable to process a refund as per the seller’s terms. We understand this is deeply frustrating, and we wish we could accommodate exceptions, but our policies are bound by contractual agreements with sellers.
While we cannot reverse this outcome. In future, we recommend contacting the manufacturer directly or reach out support team to inquire about compatibility before purchasing the item.
Your valuable feedback helps us identify areas for improvement. We strive to provide the highest level of service, and by learning from your experience, we can refine our processes to serve our customers in the future better. Once again, we sincerely apologize for the inconvenience caused.
Sincerely,
Customer Experience Team Ubuy
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to receive products that do not meet your expectations, and we regret that this situation has left you with unusable items.
Upon reviewing your order, we confirmed that the two irrigation decoders you purchased were listed under our Ubuy US store, and the product detail page explicitly stated that these items are US products and are ship from the USA . We recognize that this critical detail may have been overlooked, and we deeply regret any confusion it caused. To improve clarity, we will forward your feedback to our team to ensure compatibility information is highlighted more prominently for international customers.
Regarding the return request, our policy allows returns within 7 days of delivery for eligible items. Unfortunately, by the time you contacted us, the return window had closed, and we were unable to process a refund as per the seller’s terms. We understand this is deeply frustrating, and we wish we could accommodate exceptions, but our policies are bound by contractual agreements with sellers.
While we cannot reverse this outcome. In future, we recommend contacting the manufacturer directly or reach out support team to inquire about compatibility before purchasing the item.
Your valuable feedback helps us identify areas for improvement. We strive to provide the highest level of service, and by learning from your experience, we can refine our processes to serve our customers in the future better. Once again, we sincerely apologize for the inconvenience caused.
Sincerely,
Customer Experience Team Ubuy