No customer service or satisfaction.

The delivery was quick and efficient (less than a week) however on purchasing, the Import Duty was a surprise so I ended up spending more than I had anticipated. The worst however was the fact that the gift (an electric Ukulele) was a gift for my son for Christmas. The gift was opened on Christmas day and did not work. I immediately emailed UBuy and was told that because I had not reported it within 7 days of delivery, I had no recourse. After spending R20k on a R9k Ukulele I feel that I was let down by UBuy - all further communications have been ignored by them.