I ordered two North Coast Medical Comfort Cool® Thumb CMC Restriction Splints, one left and one right

I ordered two North Coast Medical Comfort Cool® Thumb CMC Restriction Splints, one left and one right. The order was split, and I received the left hand about 3 weeks after the right hand. When I received the split (right), it was too small. However, I was still waiting for the other one (left) to be delivered. When the other parcel was delivered, the splint was also too small. I immediately contacted the company to find out if I could exchange it for a bigger size, and the next day, I received a response to my email to say that they don't have an exchange or refund policy The occupational the****** who gave me the link where she referred all her patients to was shocked that they could not exchange it. I have paid R3,219 for something that I can not use. I have spoken to the occupational the****** today, and she said if that is the case, she will need to find another supplier I will most certainly never order from them again