I did not get all items I paid for

Hello Andrew Swift

 

We are deeply sorry for the frustration and inconvenience you’ve experienced with your order. Your feedback is important to us, and we take full responsibility for falling short of your expectations.

 

While the item "Hydraulic Cylinder Repair Kit Compatible With 96-04 Mercedes SLK 230 Convertible R170" was delivered, we acknowledge that the missing installation guideline left your order incomplete. We sent the documentation containing the QR to your email after your inquiry on 25 March 2025. 

 

We’ve also flagged this issue with our fulfillment team to prevent future oversights. Your patience and understanding mean a great deal as we work to improve. For further assistance, please revert us directly on the email that we sent or email us at ***  and we’ll prioritize resolving it for you.

 

Thank you for giving us the chance to address this. We’re committed to earning back your trust.

 

Warm regards, 

Team Ubuy