MD
Muzzammil D
1 reviews | Active since Jan 2020
21 Jan 2022, 07:15
HORRIBLE SERVICE
Poor service.. I placed an order for car parts, then went ahead and made payment on their app through VISA/MASTERCARD. The payment was successful, money left my account but on their app it said "payment declined"
I tried phoning numerous times but no one will answer.
I sent them an email almost 15 hours ago and they still have not gotten back to me.
Furthermore.. when I was placing the order the total was R3621.00 but when they deducted from my account R3857 was charged to me.
I am still awaiting response regarding my money.
I have purchased from numerous online stores and have never experienced these kind of difficulties.
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UBUY's replyOfficial
25 Aug 2022, 10:55 Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
UBUY's reply25 Aug 2022, 10:55
Official
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.