GS
Gabriele S

1 reviews | Active since Apr 2018

03 Apr 2018, 10:31

Don´t order from Ubuy.za.com

Please be careful ordering from Ubuy.za.com: 1.)my purchase price of R 1182,69 was deducted immediately twice from my credit card! 2.) I never received any invoice/proof of purcase. 3) I could not sign in to the account I created for the purchase. 4) no email/feedback on my request "forgot password" ( although I know the correct PW 100% , but it is not working ) 5.) no answer on the 24/7 line or on my messages . 6.) send a query to the "live-chat" on there website, got an answered "how can we assist" , and then "consultant left the chat!" I cancelled now both transaction and hope that I don´t loose too much money!

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Replies (1)
UBUY
UBUY's reply28 Sept 2022, 05:38
Official
Hello,

Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same. 
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.

Best Regards,
Team Ubuy