AL
Alf L
1 reviews | Active since Sept 2025
18 Sept 2025, 09:55
Dismal Business Ethics
I ordered Sony hearing aids at ca $1000 including freight. Shipment arrived with contents in total disorder and one earpiece missing. I immediatey reported the faulty shipment to DHL and Ubuy. To my astonishment Ubuy flatly denied these facts, did not take any responsibility, and essentially imp**** I was lying about it. I now feel a need to issue a WARNING about Ubuy´s dismal business ethics. Buying from them is taking a big risk.
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UBUY's replyOfficial
22 Sept 2025, 07:51Dear ALF LJUNGQVIST
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration.
We have thoroughly investigated your Order # *** with our warehouse and logistics teams. Our records indicate that the package containing your Sony hearing aids was sealed and shipped as a complete unit, with a confirmed weight that matches the full product.
We understand this is not the outcome you were hoping for. To help resolve this, we encourage you to file a formal claim with DHL, as the shipment was in their custody during transit. We are ready to provide any necessary documentation to support your claim with them.
We value your feedback and have forwarded it to our management team to review our processes. We apologize for the frustration this situation has caused.
Warm regards,
Team Ubuy
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration.
We have thoroughly investigated your Order # *** with our warehouse and logistics teams. Our records indicate that the package containing your Sony hearing aids was sealed and shipped as a complete unit, with a confirmed weight that matches the full product.
We understand this is not the outcome you were hoping for. To help resolve this, we encourage you to file a formal claim with DHL, as the shipment was in their custody during transit. We are ready to provide any necessary documentation to support your claim with them.
We value your feedback and have forwarded it to our management team to review our processes. We apologize for the frustration this situation has caused.
Warm regards,
Team Ubuy
UBUY's reply22 Sept 2025, 07:51
Official
Dear ALF LJUNGQVIST
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration.
We have thoroughly investigated your Order # *** with our warehouse and logistics teams. Our records indicate that the package containing your Sony hearing aids was sealed and shipped as a complete unit, with a confirmed weight that matches the full product.
We understand this is not the outcome you were hoping for. To help resolve this, we encourage you to file a formal claim with DHL, as the shipment was in their custody during transit. We are ready to provide any necessary documentation to support your claim with them.
We value your feedback and have forwarded it to our management team to review our processes. We apologize for the frustration this situation has caused.
Warm regards,
Team Ubuy
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration.
We have thoroughly investigated your Order # *** with our warehouse and logistics teams. Our records indicate that the package containing your Sony hearing aids was sealed and shipped as a complete unit, with a confirmed weight that matches the full product.
We understand this is not the outcome you were hoping for. To help resolve this, we encourage you to file a formal claim with DHL, as the shipment was in their custody during transit. We are ready to provide any necessary documentation to support your claim with them.
We value your feedback and have forwarded it to our management team to review our processes. We apologize for the frustration this situation has caused.
Warm regards,
Team Ubuy