Delivery Address issue
They changed my address , now I am carrying the loss, when you place an order the system asks you what address you want to use your shipping or same as billing. My shipping and billing address are both the same!!!!!!! I stay in Gordon's Bay they have some how got it all wrong and my package has Gone 400km down the coast to George I don't even know someone in George. Now they are telling me to handle the courier and take it up with them myself which is totally unacceptable as the mistake is not on my side it is a problem on Ubuy's side as the item was shipped to them from a supplier and then shipped to me from there ware house in the USA. And I'm not even sure if ill get my parcel wont be using them again ever. And there customer support who are useless and just says rectify it yourself.
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UBUY's replyOfficial
24 Feb 2024, 12:29Greetings from Ubuy! Please accept our sincere apologies for any inconvenience this has caused you. We entirely understand how aggravating this is and respect your worries about the situation. We never intend to complicate our customer's ordering experiences, because your satisfaction is our priority. We want to assure you that we supp**** the correct shipping address at the time of order dispatch, but if an issue arises along the way to your cargo delivery, we would want to take care of it. Rest assured, we have already reported the matter to DHL officials, and we will resolve it as quickly as possible. We will make sure that the shipment is delivered to you as soon as possible. We apologise again for any inconvenience this problem has caused you, and we appreciate you taking the time to share your thoughts. We have already reacted to your emails and WhatsApp messages, and we ask that you revert to them if you have any more questions.
Best regards,
UBUY's reply24 Feb 2024, 12:29
Official
Greetings from Ubuy! Please accept our sincere apologies for any inconvenience this has caused you. We entirely understand how aggravating this is and respect your worries about the situation. We never intend to complicate our customer's ordering experiences, because your satisfaction is our priority. We want to assure you that we supp**** the correct shipping address at the time of order dispatch, but if an issue arises along the way to your cargo delivery, we would want to take care of it. Rest assured, we have already reported the matter to DHL officials, and we will resolve it as quickly as possible. We will make sure that the shipment is delivered to you as soon as possible. We apologise again for any inconvenience this problem has caused you, and we appreciate you taking the time to share your thoughts. We have already reacted to your emails and WhatsApp messages, and we ask that you revert to them if you have any more questions.
Best regards,