JM
Jacques M
1 reviews | Active since Jan 2021
11 Jan 2021, 08:58
Customs declaration problem
They were great in sourcing the item but declared the item at a wrong value for customs. I needed to pay more than the item and courier cost to release it.
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UBUY's replyOfficial
13 Jan 2021, 10:45Hi,
Thank you for taking the time to share your feedback with us. We really appreciate your feedback. We would like to inform you that the amount which you pay while placing an order is the final amount and you do not have to pay anything to anyone. We have mentioned this on our website in the FAQ section. We request you to please share the payment receipt with us on ***. We will process the refund in your account.
We are really sorry for the inconvenience caused to you in this regard. Thank you so much for your valuable feedback.
Thanks & Regards
Team Ubuy
Thank you for taking the time to share your feedback with us. We really appreciate your feedback. We would like to inform you that the amount which you pay while placing an order is the final amount and you do not have to pay anything to anyone. We have mentioned this on our website in the FAQ section. We request you to please share the payment receipt with us on ***. We will process the refund in your account.
We are really sorry for the inconvenience caused to you in this regard. Thank you so much for your valuable feedback.
Thanks & Regards
Team Ubuy
Best regards,
UBUY's reply13 Jan 2021, 10:45
Official
Hi,
Thank you for taking the time to share your feedback with us. We really appreciate your feedback. We would like to inform you that the amount which you pay while placing an order is the final amount and you do not have to pay anything to anyone. We have mentioned this on our website in the FAQ section. We request you to please share the payment receipt with us on ***. We will process the refund in your account.
We are really sorry for the inconvenience caused to you in this regard. Thank you so much for your valuable feedback.
Thanks & Regards
Team Ubuy
Thank you for taking the time to share your feedback with us. We really appreciate your feedback. We would like to inform you that the amount which you pay while placing an order is the final amount and you do not have to pay anything to anyone. We have mentioned this on our website in the FAQ section. We request you to please share the payment receipt with us on ***. We will process the refund in your account.
We are really sorry for the inconvenience caused to you in this regard. Thank you so much for your valuable feedback.
Thanks & Regards
Team Ubuy
Best regards,