Black Eye to Ubuy!!!

I would like to send a shocking review to UBuy South Africa.

Before April 2024 I have been a happy and returning customer. After my latest debacle with them, I will NEVER EVER use Ubuy again.

The service has been non-existent, the delays beyond frustrating and the promises unkept. Essentially they are ****s and *******!

On 4 April 2024, I ordered 3 items from Ubuy. The website was slow and it declined my credit card so I paid through Paypal. Ten minutes later my credit card was debited. So I paid twice. I immediately contacted them and received an email saying that they will cancel the one order and refund me. They never did that.

Weeks later I received my first order and a few days later, the duplicate order with one item missing. It has been trapped in Customs and won’t be released without further payment. I contacted them again and they referred me to DHL. DHL to their credit tried to deal with Ubuy on my behalf and got nowhere. The poor service agent told me she was going to have a nervous breakdown because they just stall and act dumb.

For a month they ******ed me around, up and down, refusing to understand what the issue was, playing the “dumb” card magnificently. 10 gold stars for an Oscar worthy performance Herry from Ubuy. I phoned and phoned, requested call backs and sent emails. No one understood. They of course were just stringing me along. After two months of continuous nagging by me (because I have nothing else to do) I was assured I would get a pick up and refund of the two items I still have.

Then…7 days later, no, a change of heart. "The seller’s window has been cancelled". Which means no more returns or refunds will be given and now we are back to automated responses and being dumb!

Please do not use Ubuy, they are an abysmal, shocking and awful company! They do not deliver on their promises especially when things go wrong. For a large international company this is unacceptable!