H
HENK

1 reviews | Active since Mar 2020

03 Mar 2020, 10:49

BEWARE, be very aware!!

I ordered some items from Ubuy and was invoiced ZAR1156.99 However, Ubuy then put a debit through against my debit card for ZAR1209.66. My first loss of ZAR52.67. When I queried this their response was that it is currency exchange charges from my bank and that I should query it with my bank. I then wanted to cancel and they said that there would be an USD8.00 charge as the "seller" (whoever that might be) has already started to process the order. Once again I objected but persisted that they cancel the order without additional charges. They eventually cancelled the order and refunded me with USD70.95 ($78.95 -$8.00 - according to them) which was reflected as ZAR1109.29 in my bank account. Total loss to me: ZAR100.27. Big problem is that they invoice you in ZAR and charge you in USD. Not legal in my books. Reporting them to the Consumer Council.

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Replies (1)
UBUY
UBUY's reply24 Dec 2022, 11:15
Official
Hello,

Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same. 
 
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.

Best Regards,
Team Ubuy

Best regards,