KM
Keketso M
1 reviews | Active since Jan 2025
28 Jan 2025, 14:11
Ubuntu Life need to ...
Ubuntu Life need to improve on call center, make calls to our clients to confirm that all extended members were added correctly in our system because it gives me problems during claim process that some extended were not added while policy holder is relaxed that her members are all added
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Ubuntu Life's replyOfficial
14 Aug 2025, 08:53 Hi Keketso
Thank you for bringing this to our attention. I understand how frustrating it must be when extended members are not correctly captured, especially during the claims process.
We’ll review our call center process to ensure that client details are confirmed more thoroughly. I’ll further instruct the team to start calling policyholders to verify that all extended members are correctly added to our system.
Your feedback is valuable, and we appreciate you highlighting this so we can improve our service.
Thank you for bringing this to our attention. I understand how frustrating it must be when extended members are not correctly captured, especially during the claims process.
We’ll review our call center process to ensure that client details are confirmed more thoroughly. I’ll further instruct the team to start calling policyholders to verify that all extended members are correctly added to our system.
Your feedback is valuable, and we appreciate you highlighting this so we can improve our service.
Ubuntu Life's reply14 Aug 2025, 08:53
Official
Hi Keketso
Thank you for bringing this to our attention. I understand how frustrating it must be when extended members are not correctly captured, especially during the claims process.
We’ll review our call center process to ensure that client details are confirmed more thoroughly. I’ll further instruct the team to start calling policyholders to verify that all extended members are correctly added to our system.
Your feedback is valuable, and we appreciate you highlighting this so we can improve our service.
Thank you for bringing this to our attention. I understand how frustrating it must be when extended members are not correctly captured, especially during the claims process.
We’ll review our call center process to ensure that client details are confirmed more thoroughly. I’ll further instruct the team to start calling policyholders to verify that all extended members are correctly added to our system.
Your feedback is valuable, and we appreciate you highlighting this so we can improve our service.