ST
Simphiwe T
1 reviews | Active since Mar 2021
28 Aug 2025, 16:01
Claiming process.
Good day
We have a placed a claim on Tues the 26th it's the 28th and the provider has advised us today that the Beneficiary ID was captured incorrectly even after we have informed them that we don't know the other person's ID. We are laying our loved one this Saturday. I'm happy with the correspondence we are getting from Jessica and her trying to assist us. however, the negligence from day one when the policy was being captured is a measure concern.
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Replies (1)
Ubuntu Life's replyOfficial
29 Aug 2025, 08:03 Hi Simphiwe
Thank you for bringing this to our attention, and please accept our deepest condolences for your loss.
We understand how difficult this time must be, and we sincerely regret any additional stress caused by the issues surrounding your claim.
We are grateful for your kind words regarding Jessica’s support, and we will be sure to pass along your appreciation.
That said, we take your concerns about the incorrect Beneficiary ID and the initial policy capture very seriously.
This should not have happened, and we acknowledge the frustration this has caused, especially under such sensitive circumstances.
Please be assured that we are urgently reviewing the matter to understand what went wrong and to ensure corrective actions are taken.
Your feedback is valuable in helping us improve our processes and prevent similar situations in the future.Should you need further assistance or have any questions, please do not hesitate to contact our office directly or ask to speak with a senior team member.
We are here to support you.
Thank you for bringing this to our attention, and please accept our deepest condolences for your loss.
We understand how difficult this time must be, and we sincerely regret any additional stress caused by the issues surrounding your claim.
We are grateful for your kind words regarding Jessica’s support, and we will be sure to pass along your appreciation.
That said, we take your concerns about the incorrect Beneficiary ID and the initial policy capture very seriously.
This should not have happened, and we acknowledge the frustration this has caused, especially under such sensitive circumstances.
Please be assured that we are urgently reviewing the matter to understand what went wrong and to ensure corrective actions are taken.
Your feedback is valuable in helping us improve our processes and prevent similar situations in the future.Should you need further assistance or have any questions, please do not hesitate to contact our office directly or ask to speak with a senior team member.
We are here to support you.
Ubuntu Life's reply29 Aug 2025, 08:03
Official
Hi Simphiwe
Thank you for bringing this to our attention, and please accept our deepest condolences for your loss.
We understand how difficult this time must be, and we sincerely regret any additional stress caused by the issues surrounding your claim.
We are grateful for your kind words regarding Jessica’s support, and we will be sure to pass along your appreciation.
That said, we take your concerns about the incorrect Beneficiary ID and the initial policy capture very seriously.
This should not have happened, and we acknowledge the frustration this has caused, especially under such sensitive circumstances.
Please be assured that we are urgently reviewing the matter to understand what went wrong and to ensure corrective actions are taken.
Your feedback is valuable in helping us improve our processes and prevent similar situations in the future.Should you need further assistance or have any questions, please do not hesitate to contact our office directly or ask to speak with a senior team member.
We are here to support you.
Thank you for bringing this to our attention, and please accept our deepest condolences for your loss.
We understand how difficult this time must be, and we sincerely regret any additional stress caused by the issues surrounding your claim.
We are grateful for your kind words regarding Jessica’s support, and we will be sure to pass along your appreciation.
That said, we take your concerns about the incorrect Beneficiary ID and the initial policy capture very seriously.
This should not have happened, and we acknowledge the frustration this has caused, especially under such sensitive circumstances.
Please be assured that we are urgently reviewing the matter to understand what went wrong and to ensure corrective actions are taken.
Your feedback is valuable in helping us improve our processes and prevent similar situations in the future.Should you need further assistance or have any questions, please do not hesitate to contact our office directly or ask to speak with a senior team member.
We are here to support you.