Atrocious service - didnt even bother with the product

Atrocious services - didn’t even end up getting the wig. From the very beginning when I engaged this company in WhatsApp it took forever to get a response. Their messages are one word and you as the client needs to keep going back for more information - the process of getting a wig is not explained to you upfront and you are expected to just know. The wigs look good on Instagram and I’m sure they are, the problem is when you are overly confident in the product and you don’t bother perfecting your service, then it doesn’t matter how good your product is. After a month of waiting for a wig, I finally got a message on a Wednesday 4:00am (completely against any logic to communicate with your client at this time), I asked for a picture later that morning before I could pay the balance, By Friday the picture still hasn’t landed, I was furious and frustrated - yet there was so much activity on Instagram to promote the business. When I asked about the picture I was told the packing of the wig and the taking of a picture were completely different process and that it took a looooong time to take a pictures, but that it was also still very important to keep the “brand” visible on Instagram despite not delivering to current customer. If there is one thing I can not stand it’s bad service, I would rather compromise on the quality of the product if the service is brilliant. I requested my money back which i received very swiftly after she was at Pains to explain that she was finishing and packaging dozens of wigs clearly implying that she was fine without my business.

Wow....is all I can say