Ubuhle Handmade
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Ubuhle Handmade
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekM
kelebogile M
1 reviews | Active since Jul 2014
5 Aug 2026, 11:00
Terrible customer service and poor quality of wigs!
My very first purchase went well and the hair as well as the tracks were neatly sown in. The 20 working days ETA is long, but I had understood that it was due to quality being prioritised. My second purchase I bought an on the budget hair for about 3K and a few weeks in, the lace was torn and the tracks coming off. I returned the wig as it was still within the return period, but even after being fixed it’s now sitting here torn again and the tracks coming off. Still clinging onto the hair I received on my purchase, I decided to give it a third try and planned to send the poor quality work on the second wig to be fixed. The third purchase I went for the ready to ship hair which has a shorter ETA of within a week. This experience was nothing short of horrible, stressful and extremely ridiculous. They triggered a request for Courier to collect the hair, then I received a message from the courier company that the hair was not ready. Which left me confused because why did Ubuhle request a collection. Then started the cat and mouse game of having to deal with an immature and unsympathetic customer liaison girl, with absolutely no experience in managing expectations. I had to call relentlessly and given empty promises. The hair eventually arrived two weeks in and it looked completely different from what I ordered on the site, it looked like it was bathed in hair products and don’t even get me started on the tracks, ; they were very poorly done and bulgy to a point where I could not even brush the hair without feeling the bumps. Once again I have to deal with the immature customer liaison girl who seems to be the only one handling the phone and appears to never be at the salon as she never had immediate answers. I ended up receiving a refund and was not even told what exactly had happened with my order. I’m not sure if I was dealing with pompous people who do not care about customer experience, perhaps they are used to orders of certain amounts as I only experienced good service on the first purchase for hair of higher price. I will never use Ubuhle again and never want to deal with that immature customer liaison girl! If you have time for cat and mouse games and disappointments, then go for this business!
Helpful (0)
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kelebogile M
1 reviews | Active since Jul 2014
5 Aug 2026, 11:00
Terrible customer service and poor quality of wigs!
My very first purchase went well and the hair as well as the tracks were neatly sown in. The 20 working days ETA is long, but I had understood that it was due to quality being prioritised. My second purchase I bought an on the budget hair for about 3K and a few weeks in, the lace was torn and the tracks coming off. I returned the wig as it was still within the return period, but even after being fixed it’s now sitting here torn again and the tracks coming off. Still clinging onto the hair I received on my purchase, I decided to give it a third try and planned to send the poor quality work on the second wig to be fixed. The third purchase I went for the ready to ship hair which has a shorter ETA of within a week. This experience was nothing short of horrible, stressful and extremely ridiculous. They triggered a request for Courier to collect the hair, then I received a message from the courier company that the hair was not ready. Which left me confused because why did Ubuhle request a collection. Then started the cat and mouse game of having to deal with an immature and unsympathetic customer liaison girl, with absolutely no experience in managing expectations. I had to call relentlessly and given empty promises. The hair eventually arrived two weeks in and it looked completely different from what I ordered on the site, it looked like it was bathed in hair products and don’t even get me started on the tracks, ; they were very poorly done and bulgy to a point where I could not even brush the hair without feeling the bumps. Once again I have to deal with the immature customer liaison girl who seems to be the only one handling the phone and appears to never be at the salon as she never had immediate answers. I ended up receiving a refund and was not even told what exactly had happened with my order. I’m not sure if I was dealing with pompous people who do not care about customer experience, perhaps they are used to orders of certain amounts as I only experienced good service on the first purchase for hair of higher price. I will never use Ubuhle again and never want to deal with that immature customer liaison girl! If you have time for cat and mouse games and disappointments, then go for this business!
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