Zero Customer Service

I have sent numerous emails requesting my account to be enabled again after my cellular device was ****** on the 8th of October 2021. My account was somehow disabled after the device was ******. Since then I haven't been contacted even though the automatic response was that "someone will be in contact with me soon". "Soon" never came and I am doubting anyone will ever be in contact with me to assist. This is atrocious to say the least - Zero customer service.