Zero Customer Care

It actually looks like Uber’s customer support services are on a decline. Last night my driver’s phone died at the start of my trip and I helped direct him to my destination. He was obviously new to Uber so I honestly didn’t mind. Trips to and from my work place typically take 8 to 10 mins so it’s not much of a distance. The driver wasn’t fami**** with my area and needed his phone to help him navigate home. I offered to help him charge up just enough to get him on the freeway. Obviously, the trip is still running on his phone which is off and only stops when he manages to switch it back on. The trip was meant to be around R39 but to my surprise I got billed R81. I immediately contacted support. I’m surprised to receive an email telling me the billing was correct?

This would not be the first time support has failed to assist me. I had ordered some shawarma platters off of UberEats on July 3rd. The driver was late and tried delivering it to the wrong client. I heard the commotion outside my apartment and stepped out. The woman was asking this driver if the food was hers and the driver kept insisting that it was. I get closer only to realise that my order had been dropped. All the salad and meat cuts were a mess!!! I reach out to support and got absolutely no assistance! That meal cost me just over R500 and was for my younger sister’s birthday surprise.

I’m highly disappointed. I had to stop using another ehailing service, not because of the provider but because of their drivers. I depend on Uber DAILY. It’s amazing how now on this side of things the drivers are outstanding but the provider gives zero support.