You don’t express enough empathy in tickets.

I last used Uber e-hailing service on Saturday evening. Apparently I’m subscribed for an annual membership fo Uber One that I don’t know a single thing about I’m really not aware how this happened must’ve pocket dialled. I tried to reach out for support to cancel cause I couldn’t find the option on the Uber app.

Received an email Sunday morning that they have canceled the current subscription payment as an exception. That’s when I realised Uber have debited money from my bank account, I explained the situation and requested for a refund, response I got was that Uber is unable to process a refund.

Is this some type of a ****? Been waiting for more than 20 hours for response and on the conversation there’s no online representative. I really need that money supposedly I left for Eastern Cape but I’m inconvenienced. I can’t even think straight. I’m disappointed. I’m frustrated. I’m in distress.