You are but a numbered cash *** being milked to death!!!

Swapped mobile devices and couldn't login. Emailed uber centre in morning as I had urgent hospital visit to attend to around midday. No one contacted me. I phoned close to the time to try get the matter resolved telephonically, this so that I could call a driver and get to the hospital, however the operator said he couldn't and that it would take up to 24hrs to address, I explained my emergency and was told to get someone else to call a driver on my behalf as there was nothing that could be done in my time of emergency. I then loaded the Taxify app, hailed a driver and got to the hospital did what i needed to do sat down for a cup of coffee and then got a call from uber. I asked for my account to be cancelled, it's just too easy to take ones money when things go well but to help a Client in distress is an effort leaving them stranded, UNACCEPTABLE!!!