Yesterday I requested a ride and they charged me a double amount and when I try to reach out to them they just sent back a email that says *I’ve contacted an email address that is not monitored, and so my request has not reached their support team

Yesterday I requested a ride and they charged me a double amount and when I try to reach out to them they just sent back a email that says *I’ve contacted an email address that is not monitored, and so my request has not reached their support team.* I tried to look for their email address but I couldn’t find it.