Wrongly charged due to defects of the app and extremely poor CS service

I was wrongly charged for a trip that I did not ask to make. Furthermore, the customer service representatives Taha C. and the rest handled my case poorly and are claiming that the error came from my side. Yet upon comparing the details, the Uber driver and myself clearly see that I have entered the correct address but the Uber App chose the wrong destination. I believe that it is not my responsibility as a customer to verify where the driver is driving me, let alone be held liable for the app's defects.

The CS agents have found it an even better idea to completely archive my conversation and not allowing me to respond back.

If anyone bothered to call in to understand the full situation and try to find a fix rather than wrongly charge customers for something they are not doing right...this is absolutely scandalous and dishonest.