1 reviews | Active since Jun 2016
Worst Uber Service Ever!!!
<p>Honestly upset does not even begin to describe my feelings. I requested UberX, no cars available. Then i proceeded to request UberBlack. At 1pm i try to call UberBlack on the contact number... nothing. still trying to call the guy, just rings. At 1:10pm Isend a meswsage asking if he will pick up my parents. No response, call call call. Guy doesnt pick up doesnt call nothing. I had to eventually cancel because my mother can barely walk and is standing in the middle of nowhere, Eventually now im alternating between my cell and landline, he picks up at 1:28pm. the part that is pi****ng me off is that i was still charged the full fee, of R70. I WANT MY MON EY B ACK. Uber is ridiculous, and why R70 for 2kilometers?</p>
Hi Portia
Thank you for reaching out to us and we are really sorry to hear about the poor experience you received.
Unfortunately drivers can not always answer the phone as they may be occupied and have a precious rider on a trip when you attempt to call them. The number you have on the App is furthermore anonymized so you will not be able to SMS the driver either.
With regards to the charge, the R70.00 would have been a cancellation fee charged against the account and not the full fare. Please could you email
Uber
Hi Portia
Thank you for reaching out to us and we are really sorry to hear about the poor experience you received.
Unfortunately drivers can not always answer the phone as they may be occupied and have a precious rider on a trip when you attempt to call them. The number you have on the App is furthermore anonymized so you will not be able to SMS the driver either.
With regards to the charge, the R70.00 would have been a cancellation fee charged against the account and not the full fare. Please could you email
Uber