Worst service ever

I booked a trip on monday 30/06/2025evening from Langverwacht Plein to Belhar and the trip was R74. When I got to my destination the trip was R99. I reached out to Uber support and all they told was that the trip is not eligible for a refund and when I asked them why they could not tell me. I have been going back and fourth with them this whole week. This is really disappointing, they are literally ****ming me.