Worst Service ever

I took some time before i wrote this message because i was totally appalled by the service i received(or did not receive) this morning. at 07:28 this morning i ordered a Uber to go to work. a driver accepted and i waited as the estimated pick up time was 9 minutes as he was completing a trip close-by. At about 07:43 i tried calling the driver as it showed he was on the same place for about 5 minutes. Then at about 07:53 i cancelled the trip because he was driving in the opposite direction as to where i stayed. Totally annoyed i went against my better judgment and decided to request another Uber as i still need to get to work. After the driver accepted he proceeded to drive straight past my turn off and proceeded to continue driving away. I did not want to cancel as i would have to pay a penalty fee. In the end i had to cancel as i start work at 8 and it was 8:25 at this point in time. So i finally got a uber and got dropped at work(who was not impressed and did not care about my uber situation) and on top of it had to pay a extra R25. I'm not annoyed at the fee, i am more annoyed at the level of service because this is not the 1st time this has happened and for me to get to work almost a hour and a half later than i should have when it normally takes 15 minutes blows my mind. I have the cancelled rides and all on my rides history if need be but this needs to get sorted asap.