LD
Linda D

1 reviews | Active since Mar 2016

06 Mar 2016, 10:50

Worst Experience Ever

This mornings Uber ride was disgusting. If I wasn't late for work I would have cancelled the ride and requested another. Glenwood to Umhlanga is a long ride especially if you have to bear with a funky smell.<br> <br> I was picked up at the wrong place and then he still argued with me when I told him. It was still dark so i would have appreciated not having to be alone on the corner while I was locking up the gate and still walked around the corner. He stopped at 96 Frere Road so when I asked which address does he have as pick up he says 2 Ferguson Road which was where I was and always get picked up there.<br> <br> The worst part about my ride was the lady who was asleep in the front seat so I didn't didn't know wether its bring your drunk girlfriend to work day or what the hell that was. The car had a smell so i don't know but they should have their quickies else where, it was uncomfortable seating as i didnt know where this deed was done but i could smell that musky smell of *****. <br> The whole thing forced me to ride with a wide open window.<br> <br> This whole thing is unacceptable I didn't expect there to be another person in the car for 1 and secondly if the driver Mlungisi needed time with his girlfr

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Replies (1)
Uber
Uber's reply06 Mar 2016, 17:19
Official
Hello Sjuelinda,

Hi Linda

Thank you for bringing this concerning issue to our attention.

We sincerely apologize for this terrible experience and will look into this as a matter of urgency.

I see you have emailed our support team who will be investigating this matter and will provide feedback shortly to you through our support channel.

Thank you

Best,

Uber Durban