Worst experience ever!

I booked a ride in Jhb on Fri night. I clearly selected fare split option when booking & entered details of other rider, which were then processed by app. However the entire amount was charged to me. The driver was absolutely terrible, by far the worst driver I've ever encountered! He was confused as to where to pick us up even though I called him several times to clearly explain it to him & he had GPS coordinates of the point. He had zero knowledge of the area/route and, in spite of this, took it upon himself to ignore the route provided by the GPS. He took us on a longwinded route, while all the while asking if he was going the right way - he should know where he is going as I was not fami**** with the area. As a rider, I trust Uber to get me to my destination safely & quickly w/ no runaround. I put my trust in the driver's experience. This driver was terrible & the experience enough to make me stop using Uber & stop recommending you. Action has been taken on the driver, however I want more to be done. I am not happy to pay for such disgusting service- I would like the fare for the trip to be waived as I am not prepared to pay anything. I will be escalating to ombudsman otherwise