What customer service?

I have been trying to get my Uber account sorted out for some time now. When I created an account via the app I kept getting error messages until it said my account had been blocked. I managed to send a message to support and they rep**** that I must send my ID. When I did this today I got a message saying that after 7 days they don't accept emails anymore. No one said anything about me having 7 days to reply!!! I am now trying to get help. The FAQs are useless for this issue, and to access the help function I need to sign in. How the hell do I sign in when my account is blocked? I have been on this for 2 hours now. Do you actually want to help? My contact number is ********** , my email address is **********