What a load of @$#@$

It is a pity there is not a zero star option.

When the Uber driver did not arrive to collect me from the Gautrain station. I eventually cancelled the trip and took a taxi. This would have been the end of my story, but... I then get an email to say that their driver cancelled the trip because I refused to wear a mask. This is an outright lie. The response I then get from Uber is:

If you have any concerns, we recommend contacting your local health department or your physician for guidance. Your ongoing patience and understanding are appreciated as we work to help support the health and safety of the Uber community.

What does the local health dept or my physician have to do with their driver making false statements?