Vietnamese Trip? I'm in Cape Town!

I'm the FIRST PERSON to sing Uber's praises to my friends. Affordable, convenient. <br> But the customer service I have received is absolutely SHOCKING. On Monday or Tuesday (probably Tuesday) I received a pop-up notification saying I am on a trip... in VIETNAM! But I am in Cape Town. I cancelled the trip and it happened later again. So two trips. I alerted your Twitter and was redirected to an email address where Ilhaam and Busi gave me the worse service, it's 5 days and this has not been resolved. Initially I was asked to send a Photo ID (which I assumed was the same photo used on my account) and my bank card connected to my account. 5 days later, Busi tells me that you require my ACTUAL ID (which is NEVER connected to the account) and that my bank card image provided was the wrong one. I would think I know what bank card my money came from. It's simple, people. You can tell that my account was debited for two trips in Vietnam. I'm in Cape Town. A simple refund could have made me a happy person as I am aware that this could be a glitch. Instead, I'm using time on a Sunday to write a HelloPeter complaint. I'm very disappointed in a service I hold a high regard for.