Very very upset I see why most people stopped using Uber it's because of unknown charges!!!!!!!!!!!

I requested a trip today and the driver canceled my trip twice, to my surprise my money didn't come back instead when I requested the for the 3rd time I was charged R54 on top of the R53 that was taken from my account. I tried reporting the issue on the app but the app itself Is so stupid it makes it difficult for me to report as it has its own answers instead of connecting the passenger to the consultant for help. I want my money back into my account!!!!!!