Very unprofessional service received from Uber

On 17 July 2017, my wife has booked a ride for me on the Uber mobile app. First, the driver arrived late, causing me to wait more than half an hour. I spotted the driver passing me several times, at times I waved at the driver as to attract his attention. Almost immediately thereafter my wife received a cancellation of the driver from Uber. When the driver passed me again, I walked to the middle of the road to force the driver to stop. The driver informed me that his app sent co-ordinates to a location further down the road, and he informed me that he did see me waving at him, but chose to ignore me since I was not at the location indicated on his GPS. A did advise him that the location he received must have been incorrect, as I was at the location entered when the ride was booked.

The driver had a very unprofessional attitude and refused to help me, and told me that he has cancelled the ride even though he did see me waving at me, he has chosen to ignore me due to Google Maps (which has proven to be slightly inaccurate at certain locations within South Africa) directed him to a spot some 50 to 100 metres from my location, albeit in the same road. I asked him if I still could ride, and he refused, and told me to book another ride at almost double the cost. When I requested contact datails of Uber in the Port Elizabeth area, he refused and simply drove off, stating that he does not provide rides to white people.

I am utterly disappointed in Uber, and has requested my wife to delete the app from her phone, as I am loathe to ever make use of Uber again. This company's drivers are very unprofessional and does not have a clue how to interact with clients.

I am very sad to say this, but after the ****** remark I did lose my cool as well, and I am willing to apologise for losing my temper after such blatant provocation.

I do have the make, model and registration number of the vehicle which was supposed to pick me up, should anyone from Uber have the decency to contact me. My contact details will be provided on request.

I warn all South Africans not to make use of Uber,

Kind regards