Very unhappy with uber service!!

I requested a ride on the 2nd of March 2021 and the driver went to the wrong pick up area he was a block away from where i was at and i couldn't walk to that area. He didn't even try to contact me to confirm where i was at he just stood there for several minutes and drove off, when i tried contacting him on my side it didn't go through. I have now been charged R55 cancelation fee for something that wasn't even my fault, i have tried disputing the fee but the system doesn't allow me it just stops at process and keeps buffering. I can't and won't pay for that i rather cancel or deactivate the account if that what it takes!