Useless Customer Support

Disappointed is an understatement.

On the 8th of July, I requested Uber package motto from my place to MacD Athlone.

I, then noticed that the driver ended the trip somewhere else and not Athlone and my sister never received the package.

I reported this to Uber and 5 days later, they are still telling me that the are trying to get hold of the driver. Their privacy policies do not allow them to share the driver that I requested with me.

They are really not helpful, it is clear that the driver has ****** my fragrances and Uber is unable to reach the driver.

What’s worse is that when I asked the useless support team one of them said if I feel like the driver stole my stuff then they said I must go open a case.

What are Uber policies on our packages? It is not safe to use Uber package if I cannot get my package back