Useless customer service.

On Tuesday, 05 November I took a trip with possibly the most arrogant driver I have ever had, to Lanseria Airport : Maybongwe Messiah,

He didn’t offer to help with my 20kg bag, blasted music and not once asked me if I was okay with it, then he drove at 40-60km/hr in a 80 km/hr zone despite my repeatedly asking him to please hurray ( he actually argued with me the speed limit was 60 km/hr while we’re both looking at the speed limit notification on the side of the road).

As a result of his driving, I couldn’t check my bag in and had to load it as cargo, incurring additional costs.

I have asked customer service for the process to claim the costs from Uber and I wonder if the people on the other side are even interested in properly consider the request : I keep getting a response that I can’t be refunded for the trip itself which is not what I asked for, as opposed to seeing the details to claim the additional costs incurred as a result of the drivers driving.

Why have a customer service if it’s not going to be helpful? If you’re hoping that by not answering directly that I’ll go away?

I won’t .