Urgent: Lost Item Recovery – Keys Not Returned

Dear Uber Support, I’m writing to urgently request assistance regarding a lost item from my Uber trip on Sunday, 26 October. - Trip details: Requested at 12:37 PM, dropped off at 12:56 PM - Item lost: My house keys, left in the vehicle - Action taken: I reported the lost item via the Uber app the same evening and confirmed the keys were mine when the driver sent a photo. I also agreed to the R90 return fee. Since then, I’ve tried contacting the driver 13 times, but each call rings once and goes straight to voicemail. I was informed I’d reached the maximum number of attempts and should try again after 24 hours. It’s now Tuesday, 28 October, well past that window, and I’m still unable to reach the driver. The calls continue to go straight to voicemail, and the driver has not contacted me to arrange the return. This situation is extremely urgent. I’ve been locked out of my home since Sunday, and my work laptop is inside, preventing me from working. I need my keys returned as soon as possible. Please escalate this matter and assist me in retrieving my keys immediately. I’m available by phone or email and willing to coordinate with the driver at any time. Thank you for your prompt attention. Sincerely, Donald Ramesega ***