Upset, uber is becoming a ****

Yesterday i requested uber and it was R109, the driver did not get to my location yet the app said he has arrived, we were messaging each other , i looked at the pin i re added the same location, the next thing he cancelled my trip, the message i recieved read we apologise we could not finalise your trip. the next thing uber charged me R10, for the so called cancelled trip, i queried it they said they refunded me, yet i have not recieve the money, then i realised they also deducted the R109 from my card, but when i look at the uber history the money does not show, but it is on my bank statement, so i had to re request, now i pay 227.00 for a trip that cost R109, this is not the first time this has happened, on the 06/09/2024 they also charged me for a trip that did happen, for R27 plus the R12 camcellation fee, uber is becoming more like bolt these days. i would appreciate it to have my full fefund as in today