Unsafe trip with driver-no assistance from uber

I request a ride to work in the morning at 05:45 and my ride was 6 mins away, after waiting for the 6 mins I realised the driver was not moving on the app and I sent him a message to ask if he’s still coming and he said he is on the way. He arrived after 12 mins without any apology for arriving late. I got the car greeted and indicating that I am late for work as he arrived late to me . He started shouting at me ask me who I am to tell him that and I must get out of his car. I asked him why must I do that bcos he has already wasted my time and I’m going to struggle to get another ride after waiting so long. He was threatening me to cancel the trip on my side knowing that uber will bill me for his fault. He continued shouting telling me to get out of his car but he made me wait for so long without and apology or accountability and started making accusations after he called the security on me when he didn’t want to cancel the ride . He kept on forcing me to cancel on my side but he is the one that wanted me to get of his car . I have reported the matter to uber on the app but all they chose it to block my account . I have stated all safety concern with regards to the driver but they have not gotten back to me. I requested with a card payment and my money has not even been forwarded back to me seeing that I didn’t take the trip as I had to take an alternative.