1 reviews | Active since Sept 2024
Unsafe, terribly *********** service - steer clear
So, after reading all of the negative comments as well as apparently ZERO feedback from Uber, I may be wasting my time - but here goes anyway.
I ordered a ride in Gauteng (important for context regarding the registration plate). The vehicle shown in the App was a Toyota Etios, with registration starting with KM - this would generally indicate that the vehicle should be a relatively late-model car. When the vehicle eventually arrived, I was greeted by a car that looks like it had just been through the wars, in such bad condition it was.
I accepted the ride and got in, and then took an age to get going as the car constantly stalled - with drivers behind becoming irate due to the driver blocking the way. Then the driver wanted to make a U-turn, instead of just driving straight around the parking area, and allow traffic to flow freely. When we eventually got out of the parking area (with the car stalling at the parking exit yet again), and yet again at the first set of traffic lights, the driver kept mucking around with his phone and swerving all over the place...
The trip was, although only 5,5kms long, a hairy experience. The driver crawled the entire way. The driver's music was offensive, with loads of swearing in the lyrics, but I left it at that. However, after the driver yet again was mucking around with his phone, he missed my turn-off. I then guided him to the next possible turn-off - the traffic light being red. The driver stopped at the red light, and then proceeded to turn, through the red light...and when I asked him why he did that, he looked at me as if I was from another planet!
My questions to Uber are:
1. Do you not vet drivers' abilities to operate a vehicle safely? 2. Do you not check the roadworthiness (let alone the newness) of vehicles regularly? 3. Does Uber only care about making profits off of in some cases completely *********** drivers and unroadworthy vehicles, at the expense of safety of the paying public, and off of blatant marketing lies?
At this stage, it is pretty much potluck as to what type of service you're going to get, which is completely contrary to what Uber as a company advertises. Get your act together. You promise that your drivers are qualified, competent, polite drivers - then get rid of the **** that is signedup with you. You promise modern, roadworthy vehicles - then perform audits on the vehicles on a regular basis, and those that do not pass, have them deactivated from the platform - or else, you'll end up with just another glorified arm of the taxi industry at large, with drivers that indeed DO have proper vehicles suffering because your services will be overtaken by other, more competent ones.
