Unresolved query

On the 9th of September I ubered from my aunts house in Pitsonyane street to phiri at 18:27 with a driver called Ntobeko , my ride cost me R80 , we left a pair of shoes that belonged to my niece that cost R1500 they were Jordan 1’s to be precise, I called the driver the following day to ask him to check and bring them back he said he’d get back to me only in a week that I had raised the issue again the driver called and told me he didn’t have the shoes , he said there were other people in the car and they would have told him if they saw the shoes , just last week I sent another message to Uber explaining how disappointed I am that it’s taking them so long to resolve an issue that I have to do a follow up on , clearly they’re *********** so I’d like for them to reimburse the money or get the pair of shoes I’ve lost