Unresolved Lost Item Issue

I am writing to express my dissatisfaction with the service I received at the Uber Greenlight office in Sandton regarding a lost item. I visited the office to inquire about my sandals, which were left in the Uber on May 18th. The driver, Michael Gumbi, has communicated with me, confirming that I can collect my sandals anytime I visit the Greenlight office.

Unfortunately, due to my full-time work commitments (Monday to Friday, 09:00 to 18:00), I have been unable to visit during office hours, as they close at 16:00. Moreover, my attempts to contact the office for further assistance have been met with no response. My sandals were quite expensive cost around R650 and still brand new. It is disappointing that my item has not been handled properly, and there has been a lack of communication from Uber regarding retrieval.

How can someone's item be given away without their consent? What's even worse is that the driver stated I could retrieve my item at any time, without mentioning it would be given away. I knew I wouldn't be able to visit the offices anytime soon due to work commitments.

I feel I have been treated unfairly, and I would appreciate guidance on how to resolve this issue before I consider escalating it further. Attached are the trip details for your reference.