Unresolved Issue with Cancelled Trip Refund

Here's a draft review:

Title: Unresolved Issue with Cancelled Trip Refund

Rating: 1/5

I am extremely disappointed with Uber's service regarding a cancelled trip on 06/06/2024. Despite the driver cancelling the trip, Uber debited my account with R114.00 at 20:01, which I was supposed to receive a refund for. While they correctly charged me a R15 cancellation fee, they failed to refund the debited amount.

I attempted to resolve the issue through the Uber app and website but was only able to recover the R15 cancellation fee. The lack of support services for situations like this is unacceptable. I am still awaiting a refund for the incorrectly debited R114.00.

Until this issue is resolved, I cannot recommend Uber's services. Unreliable and unresponsive customer support is a major concern.

Disappointed customer.