Unreliable Uber

Alright so I request a cab. I go out to wait and see no one. I stand by the gate with my bags and wait. I look up the road and the driver is parked at the wrong place. He appeared to look down so assuming that he saw me I try to lift my arms with the bags I was carrying. I see him move and again assume he will come towards me.... He didn't he drove right pass me. Didn't even stop to ask if I was who he was supposed to pick up given that I had bags on my arms. He sped pass me and then charges me R25 for the trip. I cancelled the payment and that was that. When I requested again I was told to pay R25 to the next driver or have it deducted from my card or something to that effect. I needed to go so I paid it... I was eventually reimbursed for it when I arrived. My point being that we should not be charged or forced to pay for trips we did not take that was the fault of the driver or their GPS system. Ultimately I have no problem paying for what is my fault but we should not be made to be stranded/irritated/ or obligated for what is not our fault even after logging a complaint.