Unreliable drivers @ Uber

This has been the most traumatizing experience I have ever received from a business I have been so loyal to. I requested UberConnect, to deliver a package for me to my friend (Inside was my textbooks worth a lot money).

I still do not know why I was not too cautious with this driver, but he seemed too in a rush, did not even ask for specific details of the person the package is going to. I had to stop and say wait where are you going you do not even know who you are giving the package to.

In about less than 3 mins since he left, I get an update from my Uber app that the delivery is complete, got charged for that, but my friend still has not received the package.

I start panicking, I make a call to thr driver (through Uber), he hangs my calls. I called multiple times till he eventually switched the phone off.

Sent emails to Uber urgently hoping they could assist on this matter, by following up with tis guy. Uber took their time to respond, and their final response was that I should go to the police. I was very much upset at this inconvenience. Just a small ride now has to lead to such extensive measures, with Uber showing a complete "Dont care' attitude. The kept operating normally, like nothing is happening, I lost my valuable package, and that is fine with them.

I was ****MED, but both Uber and its drivers. Uber does not hire driver who have integrity and that is a danger to everyone sing any one of Uber services. While it was a package "******" , anything could have happened.

Even today, 7 days after I reported the incidence, Uber is completely silent.